Kuku Yalanji Cultural Habitat Tours
Frequently Asked Questions
Infants: Free of Charge
Children: 4 - 12 years
Note: All children age 17 and under must be accompanied by an adult or guardian
Office Manager: Selina Walker
Office Days: Monday - Friday Office Hours: 9.00am - 4:30pm
Phone: (07) 4098 3437 Mobile: 0403 403 528
Email: kuku@conxx.com Website: www.kycht.com.au
The beach side of 1 Palm Street, Cooya Beach, 4873
- 15-minute drive north of Port Douglas
- 1 hour, 15-minute drive north of Cairns
We kindly ask that all personal belongings be secured in a locked vehicle, as our tours operate in public areas. Please note that we cannot take responsibility for any loss or damage to personal items.
Guests are encouraged to share photos and videos from our tours.
- Instagram: kukuyalanjiculturaltours
- Facebook: Kuku Yalanji Cultural Habitat Tours
- Tiktok: cultural.tours
Toilets: There are no toilet facilities at the tour site. Public restrooms are available at the northern end of Cooya Esplanade, just a short drive from the tour departure point.
Parking: Parking is available on the beach side, beneath large, shaded trees.
We operate in all weather conditions and will only cancel in the event of thunder and lightning, or road closures due to natural disasters.
Bring: Guests are advised to bring their own medications, cameras, filled water bottles, sunscreen and insect repellent.
If you have allergies and require an EpiPen, you must bring your own, as we do not supply them.
Wear: We recommend wearing beach/reef shoes and comfortable clothing suitable for walking through water, mudflats, and mangroves.
Please also consider sun protection, such as a hat and sunscreen. Ponchos are advised if rainy weather.
Kuku Yalanji Cultural Habitat Tours
Booking Terms and Conditions
Private tours:
- Are non-refundable in the event of cancellation and must be paid in full at the time of booking to secure your reservation.
Standard tours:
- Cancellations made 7 days or more before the tour date are eligible for a full refund.
- Cancellations made within 7 days of the tour date are not eligible for a refund.
Operator Cancellations:
- If the tour is cancelled by the operator due to unforeseen circumstances (e.g. severe weather or
road closures), guests will receive a full refund or the option to reschedule.
Late Arrival, No Shows and Refunds:
- We recommend arriving at least 10–15 minutes early to allow time for check-in and preparation.
- Guests who fail to attend the tour without prior notice will not be eligible for a refund.
- Guests arriving more than 15 minutes after the scheduled start time may not be permitted to join the tour.
- Late arrivals that miss the tour are considered a no-show and are not eligible for a refund.
- As our experiences are handcrafted and delivered in real time, we are unable to offer refunds
after the tour has concluded, even in cases where expectations may not have been met.
Guests are required to disclose any allergies, medical conditions, or mobility concerns at the time of booking.
Please note that some activities may not be suitable for all fitness levels and may not be accessible for wheelchairs.
Educational Groups:
Ratio is 1:10 teachers/supervisors. All teachers and supervisors are required to hold a current Blue Card, if mandated by the organisation.
Listed are our net rates.
You are welcome to add your own costing onto our prices.
All payments must match the total amount on our invoice and be made in Australian Dollars (AUD).
Please ensure your accounts department includes all associated fees, including:
- International transaction fees
- Currency conversion charges
- Any additional bank or transfer fees
Credit and Debit Card Surcharges:
- International Card: 3.9% surcharge will apply
- Domestic Card: 2.9% surcharge will apply
Are charged at double rates and are as follows:
New Year’s Day, Australia Day, Good Friday, Easter Monday, Christmas Day & Boxing Day.
